Frequently Asked Questions about the Inn
We know you will have many questions about your stay at the Bernerhof Inn, just a few miles from North Conway, NH. We want to make your White Mountains getaway as easy and romantic as possible, so we’ve attempted to answer as many of your questions here as possible. Let us know if there was a question you had that we might add to our list.
Who are the innkeepers?
Steve and Katey are the innkeepers at the Bernerhof. Their history in hospitality, love of people and commitment to quality inn keeping will ensure your comfortable stay at the Bernerhof.
What time can I check in?
Your room will be ready by 4:00 pm. We will accommodate early check-ins; however, based upon room availability, this may not always be possible! If you know you will arrive after 9:00 pm, please let us know.
What time is check out?
We ask that you check out by 11 am. We are occasionally able to accommodate a later check out. If you would like to request a later check-out time, please speak with the innkeepers, Steve and Katey, as soon as possible.
What should I do if I need to cancel my reservation?
The Bernerhof Inn is a small, boutique country inn and last minute cancellations greatly impact us. Reservations cancelled greater than fourteen days prior to arrival will be subject to a $50 administrative fee. If you cancel within fourteen days of your arrival, you will be responsible for the full amount due.
What time is breakfast?
Breakfast is served in the dining room from 8:30 am until 10:00 am. Coffee, tea, and baked goods are available by 7:00 am. If you need earlier times then please ask!
What is served for breakfast?
The breakfast menu changes daily. Each day guests will be treated to fresh fruit and juices, fresh baked items and a choice of scruptious entrées.
What if I have dietary limitations?
Please notify the innkeepers upon making reservations if you have any dietary restrictions or allergies. We are happy to accommodate low-fat, gluten-free or vegan diets with alternative breakfast items.
Do you allow children?
We are a small boutique inn. Most rooms only accommodate 2 people. Children 10 years and older are welcomed. For the comfort of other guests, we ask that parents supervise children at all times.
What can I do if I am too hot or cold?
This classic Victorian inn circa 1880 comes complete with beautiful antiques and a traditional heating system for the time period. We offer air conditioning in each room. Additionally, we offer eco-friendly electric fireplaces to create both ambiance and warmth. Please contact the innkeeper if you need assistance with the temperature in your room.
When is cleaning done?
Housekeeping is generally provided daily between 10 am and 2pm. Beds are made and towels are refreshed during this time. Please let the innkeeper know if you request additional items in your room. Also, please let us know if you would rather we did not make up the room daily for privacy reasons. We will provide, at a minimum, fresh towels and accessories plus complete housekeeping at the third night of your stay.
Where can we smoke?
The Bernerhof Inn is entirely non-smoking. Guests may not smoke in rooms. There will be a designated smoking area outside the building. If smoking occurs in a guest room, the entire room has to be cleaned top to bottom. This will result in a $150 cleaning fee charged back to the guest.
Can I burn candles?
Regrettably, our fire insurance policy prohibits candle burning. Yet recognizing how important ambiance is, we provide eco-friendly flameless flicker candles in each room. Additionally lights with rheostats above all spa tubs have been installed for softer lighting. To enforce this policy, we must charge guests a $50 fee if candle burning is discovered.
What is there to do in the area?
We are in the heart of the Mount Washington Valley, which is also in the middle of the White Mountain National Forest. Adventure and natural beauty abound! We are always happy to suggest day trips, family-friendly activities, mountain sports, great shopping, delectable dining, etc. We’ll be happy to suggest our favorites and some of the little-known treasures in Mt Washington Valley.! We are also delighted to share discount tickets and passes to many area events and attractions including ski lift and trail passes, attractions tickets, mini golf vouchers, and shopping coupons. Don’t forget to let us know what you’re looking for so we can help with special offers. We have partnerships with www.GreatGlenTrails.com, www.Attitash.com, www.Jacksonxc.org, www.MtWashingtonautoroad.com to name a few! We offer complimentary discount tickets to the Mt. Washington Auto Road and all Ski mountains tickets are available at cost! We have discounts for Snowmobiling and Lazy River tubing down the Saco River, right outside our door.
Do you have phones in rooms?
Knowing almost everyone travels with their cell phones today, we have provided guest courtesy phones, with the ability to receive incoming calls and to make local outgoing calls on located on each floor. Local calls are complimentary.
Can we bring pets?
We are unable to accommodate pets. However, there are a number of quality pet boarding businesses located in Mt Washington Valley. We’re happy to work with you to help accommodate your pets. You may meet Holly our Inn Dog and our Exclusive Tranquility on property tour guide dog, however she does not reside nor spend time inside the inn's guests side! She would rather guide you on our own trail!